Datenschutzerklärung

This Privacy Policy explains how butchers-sundries.shop collects, uses, stores, shares, and otherwise processes personal data when customers and visitors use our website, place orders, communicate with us, exercise consumer rights, or otherwise interact with our online services.

For purposes of this Privacy Policy, references to “we,” “us,” and “our” refer to butchers-sundries.shop in connection with operation of this online store.

Privacy Contact: info@butchers-sundries.shop

Where applicable, personal information is processed in accordance with the General Data Protection Regulation (“GDPR”) and applicable German and European data-protection requirements.

1. Personal Data We May Process

Depending on how you interact with our store, we may process information including:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Customer-account information;
• Order history;
• Products ordered;
• Payment-related information;
• Refund and return information;
• Customer-service communications;
• IP address;
• Browser information;
• Device information;
• Website usage information;
• Cookie identifiers;
• Fraud-prevention information;
• Marketing preferences.

2. Information You Provide Directly

You may provide personal information when you:

Place an order, create a customer account, provide payment information, provide shipping information, contact customer service, submit a withdrawal, request a return or refund, subscribe to permitted marketing communications, or otherwise communicate with us.

Certain information is necessary to process and fulfil purchases.

If required information is not provided, we may be unable to complete the relevant transaction.

3. Information Collected Automatically

When you use our website, certain technical information may be collected automatically.

This may include:

IP address, browser type, device type, operating system, referring page, pages visited, product interactions, session information, and cookie or similar identifiers.

4. Purposes of Processing

Personal information may be processed to:

Operate our website; provide ecommerce services; process orders; administer payments; arrange shipping; provide customer support; communicate about purchases; process returns and refunds; maintain customer accounts; prevent fraud; protect website security; comply with legal obligations; maintain business records; improve services; and conduct marketing where legally permitted.

5. Legal Bases Under GDPR

Where GDPR applies, personal data is processed on an appropriate legal basis.

Processing may be necessary for performance of a contract or steps taken at a customer's request before entering into a contract.

Processing may also be required to comply with legal obligations.

We may rely on legitimate interests where appropriate, including:

Fraud prevention, cybersecurity, customer service, business administration, service improvement, and establishment or defence of legal claims.

Where consent is legally required, including for certain marketing communications or non-essential tracking technologies, processing will be based on consent.

Consent may be withdrawn at any time for future processing.

6. Shopify

Our online store uses Shopify ecommerce technology.

Shopify may provide hosting, checkout, transaction, order-management, customer-account, security, and other ecommerce functions.

Shopify states that merchants are generally controllers of customer data and remain responsible for their own GDPR obligations. Shopify's tools can assist with compliance, but using Shopify alone does not guarantee GDPR compliance.

7. Payment Processing

Payments may be processed through Shopify Payments or other payment providers available at checkout.

Payment processors may receive information necessary to:

Authorise payments, prevent fraud, process refunds, maintain transaction records, and comply with financial or regulatory requirements.

We do not intentionally request that customers send full card numbers or card security codes through customer-service email.

8. Shipping and Fulfilment Providers

We may share information necessary to deliver orders with warehouses, fulfilment providers, carriers, and logistics companies.

Information may include:

Customer name, delivery address, telephone number, email address, order number, and shipment information.

9. Customer Service

When you contact us, we may process information relevant to your enquiry.

This can include:

Order details, complaints, photographs, damaged-product information, return requests, refund requests, and previous correspondence.

Customer-service information may be retained where reasonably necessary for support, legal compliance, fraud prevention, and dispute resolution.

10. Marketing Communications

Where legally permitted, we may send information concerning products, offers, or promotions.

Where prior consent is legally required, marketing communications will be sent only after obtaining appropriate consent.

You may unsubscribe from marketing communications through the available unsubscribe mechanism or by contacting:

info@butchers-sundries.shop

Opting out of marketing does not prevent necessary transactional communications concerning existing orders.

11. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

Certain technologies may be necessary for:

Shopping carts, checkout, account authentication, fraud prevention, security, and other essential website functionality.

Other technologies may support analytics, advertising, measurement, or personalisation.

Where legally required, non-essential technologies will only be activated after appropriate consent has been obtained.

12. Privacy Preferences

Customers may be able to manage applicable privacy and cookie preferences through privacy settings available on the website.

Shopify provides merchant tools for configuring customer privacy settings, cookie banners, and certain marketing settings, but merchants remain responsible for configuring those tools in compliance with applicable law.

13. Service Providers

We may engage external providers supporting:

Ecommerce infrastructure, payments, hosting, shipping, fulfilment, communications, security, fraud prevention, customer support, analytics, and other legitimate business activities.

Personal data is shared only where there is an appropriate lawful basis.

14. Legal Disclosures

Personal information may be disclosed where required by:

Applicable law, legal process, court order, regulatory obligation, or lawful governmental request.

Information may also be processed where reasonably necessary to investigate fraud, protect website security, or establish, exercise, or defend legal claims.

15. International Data Transfers

Some service providers may process personal information outside Germany or the European Economic Area.

Where GDPR transfer restrictions apply, appropriate safeguards must be used, such as:

An adequacy decision, approved Standard Contractual Clauses, or another lawful transfer mechanism.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the relevant purposes and applicable legal requirements.

Retention periods may take into account:

Tax obligations, accounting requirements, contractual obligations, consumer-protection rules, fraud-prevention needs, legal claims, and recordkeeping obligations.

When information is no longer required, it may be deleted or anonymised as permitted by law.

17. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access, accidental destruction, unlawful disclosure, loss, alteration, or misuse.

No online service can guarantee absolute security.

Customers should protect account passwords and notify us if they suspect unauthorised account activity.

18. GDPR Rights

Where applicable and subject to statutory conditions and exceptions, individuals may have the right to:

• Access personal data;
• Correct inaccurate personal data;
• Request deletion;
• Request restriction of processing;
• Receive qualifying data in a portable format;
• Object to certain processing;
• Withdraw consent.

19. Privacy Complaints

Individuals may have the right to lodge a complaint with a competent data-protection supervisory authority.

We encourage customers to contact us first so that we can review and respond to privacy concerns.

20. Exercising Your Rights

Privacy requests may be submitted to:

info@butchers-sundries.shop

Please clearly describe your request.

We may request reasonable information necessary to verify your identity and protect personal information against unauthorised access, deletion, or modification.

21. Children's Privacy

Our ecommerce services are not intended to encourage persons who lack sufficient legal capacity to independently enter into online purchase contracts.

We do not knowingly seek to process children's personal information in a manner contrary to applicable law.

22. Third-Party Websites

Our website may contain links to independent third-party websites or services.

Third-party websites operate under their own privacy policies and practices.

We encourage users to review those policies before providing personal information.

23. Policy Updates

We may update this Privacy Policy when our services, technology, service providers, business practices, or legal obligations change.

The current version will be made available through butchers-sundries.shop.

24. Privacy Contact

For questions regarding personal information:

butchers-sundries.shop
Email: info@butchers-sundries.shop