AGB

These Terms of Service govern access to and use of butchers-sundries.shop, including purchases made through our online store.

Mandatory consumer rights under German and European Union law remain unaffected.

1. Store Information

butchers-sundries.shop operates as an ecommerce website through which customers may browse and purchase products.

Customer-service contact:

info@butchers-sundries.shop

2. Eligibility

Customers must have sufficient legal capacity to enter into the relevant purchase agreement or otherwise act with valid legal authority.

Customers are responsible for providing accurate information during checkout.

3. Lawful Use

Users may use our website only for lawful purposes.

You must not:

Commit fraud; interfere with security; introduce malicious software; obtain unauthorised access; impersonate another person; violate intellectual property rights; or otherwise misuse our services.

4. Product Information

We make reasonable efforts to present products accurately.

Product information may include:

Photographs, descriptions, sizes, measurements, materials, specifications, functions, and available variations.

Minor differences may occur because of manufacturing variation, photography, lighting, packaging changes, or device display settings.

Mandatory statutory conformity rights remain unaffected.

5. Product Availability

Products are offered subject to availability.

Adding a product to the shopping cart does not guarantee inventory availability.

If a product becomes unavailable after an order is submitted, the affected item may be cancelled and any corresponding payment refunded.

6. Pricing

Consumer prices will be displayed according to applicable pricing requirements.

The total amount payable will be shown before an order is submitted.

All eligible orders receive free standard shipping.

7. Order Submission

Before completing checkout, customers should review:

Products, quantities, prices, contact information, delivery information, and payment information.

Customers should correct any errors before submitting the order whenever possible.

8. Contract Formation

Displaying products on the website may constitute an invitation for customers to submit an order rather than a binding contractual offer, depending on the checkout structure and applicable law.

A binding purchase contract is formed at the point determined by applicable law and the relevant order-acceptance process.

9. Payments

Available payment methods are displayed during checkout.

Payments may be processed through Shopify Payments or other payment processors.

Orders may be suspended or cancelled where payment cannot be authorised or reasonable fraud concerns arise.

10. Free Standard Shipping

All orders receive:

FREE STANDARD SHIPPING

Estimated standard delivery:

15–20 days

11. Delivery

Delivery estimates are provided in good faith.

Unless expressly agreed as binding, delivery times are estimates.

Mandatory consumer remedies relating to delayed or failed delivery remain unaffected.

12. Delivery Information

Customers must provide accurate and complete delivery information.

If you discover an address error, contact:

info@butchers-sundries.shop

as soon as possible.

We cannot guarantee address changes after fulfilment or transportation has begun.

13. Transportation Risk

For consumer purchases, transportation risk passes according to mandatory applicable law.

Nothing in these Terms transfers transportation risk to consumers earlier than legally permitted.

14. Statutory Right of Withdrawal

Consumers entering into qualifying distance contracts generally benefit from a 14-day statutory withdrawal right.

Details concerning withdrawal, returns, and refunds are provided in our Return and Refund Policy.

15. Electronic Withdrawal

For qualifying online contracts, customers must be given access to the electronic withdrawal function required by the current EU consumer rules.

The requirement took effect on June 19, 2026 and includes a clearly visible withdrawal function, a two-step confirmation process, and confirmation to the consumer on a durable medium.

16. Returns and Refunds

Eligible returns and refunds are handled according to our Return and Refund Policy and mandatory consumer law.

Return enquiries should be submitted to:

info@butchers-sundries.shop

17. Defective Products

Consumers retain mandatory statutory rights where goods are defective or do not conform to the purchase contract.

Nothing in these Terms removes or restricts those rights.

18. Product Use

Customers should use products only for their intended purposes and in accordance with applicable safety instructions, product information, and reasonable precautions.

Where products are designed for professional food preparation, cutting, handling, processing, packaging, or related activities, appropriate care and safe-use procedures should be followed.

Nothing in this section excludes liability that cannot legally be excluded.

19. Promotions

Promotional offers may be subject to separate terms.

Different promotions may not necessarily be combined unless otherwise stated.

Mandatory consumer protections remain unaffected.

20. Intellectual Property

Website content may be protected by copyright, trademark, design, database, or other intellectual property laws.

Protected material may not be unlawfully reproduced, modified, distributed, republished, or commercially exploited.

21. Third-Party Services

Our online store may use Shopify, payment providers, delivery carriers, fulfilment providers, security services, analytics providers, and other third-party services.

Third-party providers may maintain their own terms and privacy policies.

22. External Links

Our website may contain links to external websites.

The existence of a link does not automatically mean that we endorse, control, or accept responsibility for the external website.

23. Website Availability

We aim to maintain reliable access to our online store.

However, temporary interruptions may occur because of maintenance, hosting issues, technical problems, security measures, network interruptions, or circumstances outside reasonable control.

24. Liability

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

Mandatory liability for intentional misconduct, gross negligence, injury to life, body or health, statutory product liability, guarantees, fraudulent concealment, and other legally non-excludable matters remains unaffected.

Other restrictions apply only to the extent legally permissible.

25. Privacy

Personal data is processed according to our Privacy Policy and applicable data-protection requirements.

26. Changes to These Terms

We may update these Terms where reasonably necessary to reflect changes in:

Applicable law, technology, Shopify services, fulfilment, logistics, or business operations.

Updates generally apply prospectively.

Existing statutory and contractual rights remain unaffected.

27. Severability

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

28. Governing Law

To the extent legally permissible, contracts with consumers in Germany are governed by German law and applicable European Union law.

Mandatory consumer protections that cannot be excluded remain unaffected.

29. Customer Complaints and Disputes

Customers experiencing a problem are encouraged to contact us directly so that we can attempt to resolve it.

Unless legally required to participate in a particular consumer arbitration process, butchers-sundries.shop does not generally undertake to participate in proceedings before a consumer arbitration board.

30. Contact

For questions concerning these Terms:

butchers-sundries.shop
Email: info@butchers-sundries.shop